Privacy Policy
Last updated: 17 September 2026
Ecompapi Studio (“Ecompapi Studio”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use our website:
https://ecompapistudio.com.au/
It also explains how you can access or correct personal information we hold about you and how you can make a privacy complaint.
We aim to manage personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where they apply.
1. Personal Information We Collect
The type of personal information we collect depends on how you interact with us.
We may collect information such as:
Your name
Email address
Phone number, where you provide it
Company or business name
Information you provide when making an enquiry or requesting our services
Information you provide through forms, appointment requests or other communications
Information contained in correspondence between you and Ecompapi Studio
Website usage and technical information, such as browser type, device information, pages visited, approximate location and IP address or related network information
We generally do not seek to collect sensitive information through our website. Please do not provide sensitive personal information unless it is necessary for your interaction with us.
2. How We Collect Personal Information
We may collect personal information:
Directly from you when you contact us
When you submit a form or enquiry through our website
When you request an appointment or consultation
When you communicate with us by email or other communication channels
Automatically when you use our website, including through cookies and analytics technologies
From third parties where you have authorised them to provide the information to us or where permitted by law
Where reasonable and practical, we will collect personal information directly from you.
3. How We Use Personal Information
We may use personal information for purposes including:
Responding to enquiries and requests
Communicating with you about our services
Providing, managing and improving our services
Preparing proposals, quotes and other business communications
Scheduling consultations or appointments
Maintaining our business records
Understanding how visitors use our website
Analysing website traffic and performance
Improving the functionality, content and user experience of our website
Protecting our website, systems and business from security threats, fraud or misuse
Complying with legal and regulatory obligations
We will generally only use personal information for the purpose for which it was collected or for a related purpose that is permitted by law.
4. Google Analytics
We use Google Analytics to understand how visitors use our website and to analyse website traffic and website performance.
Google Analytics may collect information about your interaction with our website, including information about your device, browser, pages visited, approximate geographic location, referral information and interactions with the website. Google Analytics uses cookies and similar technologies to help provide these analytics services.
We use this information to understand website usage, identify trends, measure website performance and improve our website and services.
Google Analytics may process information through Google’s infrastructure outside Australia. Google states that its Analytics infrastructure operates globally and that measurement data may be processed through Google data centres and servers in different locations.
Google Analytics also provides controls that allow website operators to configure data retention and other privacy settings.
We do not intentionally configure Google Analytics to collect information that directly identifies you, such as your name, email address or other information that directly identifies you.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Enable essential website functionality
Remember certain preferences
Understand how visitors use our website
Analyse website traffic and performance
Improve website functionality and user experience
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.
Where applicable law requires consent before non-essential cookies or similar technologies are used, we will seek the required consent.
6. Disclosure of Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include disclosure to:
Service providers who assist us with website hosting, website functionality, analytics, communications, scheduling, IT and other business operations
Professional advisers where reasonably necessary
Government agencies, regulators, courts or law enforcement bodies where required or authorised by law
Other parties where you have provided your consent or disclosure is otherwise permitted by law
We do not sell your personal information.
We only disclose personal information to third parties where reasonably necessary for the relevant business purpose or where permitted or required by law.
7. Overseas Disclosure
Some service providers we use may operate or store information outside Australia.
For example, Google Analytics is provided through Google’s global infrastructure and may involve the processing of information outside Australia.
Where we disclose personal information to an overseas recipient, we will take reasonable steps to do so in accordance with applicable privacy laws.
The countries in which overseas service providers process information may vary depending on the services and providers we use.
8. How We Store and Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the nature of the information, security measures may include access controls, authentication, secure systems, appropriate permissions, secure communications and other technical and organisational safeguards.
No method of transmission or electronic storage can be guaranteed to be completely secure. However, we take reasonable steps to protect the information we hold.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations and protect our legitimate interests.
The appropriate retention period depends on the type of information and why we hold it.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to any legal or legitimate business requirement to retain it.
10. Access and Correction
You may request access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.
To make a request, please contact us using the contact details provided below.
We may need to verify your identity before providing access to or changing personal information.
We will generally respond to access and correction requests within a reasonable period and in accordance with applicable privacy laws.
11. Privacy Complaints
If you believe we have handled your personal information in a way that does not comply with applicable privacy laws, you may contact us and make a privacy complaint.
Please provide enough information for us to understand and investigate your concern.
We will review your complaint and respond within a reasonable period.
If you are not satisfied with our response, or if you believe your complaint has not been appropriately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).
Further information about making a privacy complaint is available from the OAIC at:
12. Third-Party Websites
Our website may contain links to websites operated by third parties.
Those websites have their own privacy practices and policies. We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Marketing Communications
If we send you marketing or promotional communications, we will do so in accordance with applicable laws.
You may request that we stop sending you direct marketing communications at any time. Where applicable, marketing emails will also include an unsubscribe option.
We will process valid opt-out requests within a reasonable period.
Australian Privacy Principle 7 generally requires organisations engaging in direct marketing to provide individuals with a simple way to opt out.
14. Anonymity and Pseudonymity
Where lawful and reasonably practicable, you may interact with us without identifying yourself or by using a pseudonym.
However, this may not be possible where we need to identify you to provide a service, respond to a request, enter into an agreement, process a transaction, or comply with a legal obligation.
15. Children’s Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children through our website where such collection is not reasonably necessary.
If you believe a child has provided us with personal information unnecessarily, please contact us so that we can review the situation and take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy requirements.
When we update this Privacy Policy, we will change the “Last updated” date at the top of this page.
We recommend reviewing this page periodically for the latest version.
17. Contact Us
If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact Ecompapi Studio through our website:
https://ecompapistudio.com.au/book-an-appointment/
Ecompapi Studio
Australia
We do not publish a physical business address in this Privacy Policy.